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Privacy Policy

Privacy Policy

Privacy Policy

Back On Track takes the privacy of its beneficiaries very seriously and adheres to all aspects of the Data Protection Act 1998.

  • We never share your details without your consent
  • We only hold your personal data when you provide it to us, e.g. when you apply for treatment or support, make a donation, register to take part in an event etc. We ensure our data standards are always up to date supported by our digital transformation partners
  • You can visit our website without revealing your identity

The data that we do hold is relative to your relationship with us. It will only include personal information if you have voluntarily provided that to us.

By making a support enquiry via our website (whether connected to an event or receiving treatment), you agree to your personal information being collected and used in the manner set out in this policy.

If you have any requests concerning your personal information or our practices, please contact our chair of trustees at:

Email: kathy@backontrack.london
Or by writing to:
Back on Track,
48 Harley Street,
London,
W1G 9PU

This Policy covers the privacy and the data protection practices in connection with:

  • What personal information is collected
  • How we use your information
  • What information we disclose to other parties eg Surgeons
  • How you are in control
  • Where we store your data

We will use your information to:

  • Help deal with your enquiry, request, or application for treatment
  • Register and administer your participation in an event
  • Aid fraud prevention, specifically fraud linked to treating armed forces veterans
  • Make decisions about you, for example selecting appropriate medical treatment

We make every effort to securely store any data. You have the right to see what personal data we hold about you (as defined in the Data Protection Act 1998). To obtain a copy, please write to the Chair of trustees at:

Email: kathy@backontrack.london
Or by writing to:
Back on Track,
48 Harley Street,
London,
W1G 9PU

**Any access request will be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

The only time your information is shared is:

  • Where you have given your permission for us to do so. E.g. passing on information to a surgeon/clinic in advance of treatment. We will NEVER do this unless you have given your explicit consent for us to do so.
  • When we are obliged to do so by law such as being contacted by the authorities with a reasonable request for information.

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